General Terms and Conditions of Street Chefs Ltd.

 

These general terms and conditions govern the order, manner and conditions of purchase and sale through an online store owned by Street Chefs Ltd. (hereinafter referred to as "site"). These general terms and conditions represent a contract of sale between Street Chefs Ltd. and the Client. Street Chefs Ltd. provides the Client with the opportunity to purchase the goods offered through the site by placing an order and paying the respective selling price, subject to compliance and compliance by the Client with these General Terms. The customer can make valid orders for the purchase of goods offered through the site only after agreeing to these General Terms and Conditions, which is considered bound by the provisions of the General Terms and Conditions and undertakes to comply with them.

 

I. General provisions

 

For the purposes of these General Terms and Conditions, the following terms are used with the following meanings:

Street Chefs Ltd. - Sofia, with registered office and address of management Sofia, Lozenets district, 55 Korab Planina Str., Providing goods online through the site.

"Goods / articles" provided through the "site" means the goods / articles described in the categories of the site.

Each of the listed items is described with its main characteristics, image and selling price. Street Chefs Ltd. is not responsible in case the information provided by the manufacturer about the characteristics of the goods is incorrect or inaccurate.

"Manufacturer" means any person who, by occupation, produces the goods / articles offered through the site and whose name / company, production or other distinctive mark indicates the product, its packaging or commercial documentation for the product.

“Client” means a natural or legal person who has registered a client profile and / or placed an order on the site and has agreed to these General Terms and Conditions. By submitting an order / request, the Client-individual declares and confirms that he has reached 18 (eighteen) years of age. The site reserves the right to refuse an order in case of doubt about the age of 18 by the Client.

“Client profile” means information about the Client (name, surname / trade company, address (city, district), postal code, telephone, e-mail address, UIC / Identification number, VAT ID, Mall, etc.), provided by the latter when filling in the registration form and stored by the site for the purposes specified in these general terms and conditions.

“Sales price” means the price per unit or for a certain quantity of goods, including VAT, excluding costs for delivery of the goods, except when explicitly mentioned.

 

 II. Purchase and sale through the website of Street Chefs Ltd.

The publication of the main characteristics of the product and its selling price on the site is essentially a public invitation within the meaning of Art. 290, para. 1 of the Commercial Law to make a purchase order in accordance with them.

The site does not guarantee the availability of the ordered items. In case of inability to fulfill its obligations due to the fact that it does not have the goods ordered for purchase in stock, the Site, within 2 (two) working days after receipt of the purchase order, notifies the Client - by calling the specified the registration form, telephone number or by sending a message to the e-mail address specified by the Client - for the exhaustion of the goods and for the opportunity to change the order at will.

 

Delivery

The goods ordered for purchase are delivered to the delivery address specified by the Client within 1 (one) to 3 (three) working days on the territory of Bulgaria from the confirmation of the order. The goods are delivered properly packaged according to their type and transport for delivery.

Delivery is considered completed when there is a signature of the Customer upon receipt of the goods on the transport document delivered by the courier.

 

Delivery of the goods

The goods are handed over to the Client or to a third party, who accepts and confirms the receipt of the same on behalf of the Client by signing the documents accompanying the goods. In case the Client is not found within the delivery period at the address indicated by him or access and conditions for delivery of the goods are not provided within this period, the Site is released from its obligation to deliver the goods ordered for purchase. The customer can confirm his desire to receive the goods even after the expiration of the delivery period, in which he was not found at the address, bearing all costs of re-delivery. In this case, a new delivery period starts to run from the moment of the confirmation under the previous sentence.

 

 

Complaint

The customer has the right to refuse to receive the goods ordered by him for purchase when:

 

- the delivered goods obviously do not correspond to the one ordered by him for purchase by the Client and this can be established through its ordinary inspection;

- the goods or their packaging have been damaged during transport;

 

After receiving the goods, the Customer has the right to request its return in the presence of a significant defect, which could not be identified during a simple inspection of the same.

 

In the above cases, the Customer may request that the goods delivered to him be replaced with a corresponding purchase order submitted by him by submitting a written request to the site.

A customer who is a consumer within the meaning of the Consumer Protection Act has the right, without paying compensation or penalty and without stating a reason, to withdraw from the contract for the purchase of goods through the site, returning the goods within 7 ( seven) working days from the date of its receipt. In case the Client withdraws from the contract within the period under the previous sentence, he should send a statement of withdrawal to the Site and return the goods intact, complete with all supporting documents, including but not limited to instructions for use, declaration of conformity, warranty card, etc., without any external or internal defects, in the original packaging provided by the manufacturer, including but not limited to the manufacturer's or other security features, protective film markings and etc., as the delivery costs are at the expense of the Client.

 

The statement of refusal should be sent to:

Street Chefs Ltd., Sofia at the following e-mail address: support@streetchefs.bg. The statement of refusal must contain information about the personal bank account of the Client, to which the amount paid by him will be refunded.

The customer is obliged to store the goods received from him, to ensure the preservation of its quality and safety. The Site is obliged to refund to the Client in full the amounts paid by him without the cost of delivery no later than 7 (seven) working days from the date on which the goods are returned to the address of the Site.

 

Street Chefs Ltd. takes care that the information on the site is always accurate and up-to-date, but does not guarantee its completeness.

The client is obliged to indemnify Street Chefs Ltd. for all damages, costs and paid attorney's fees incurred in connection with culpable failure to fulfill its obligations under these General Terms. The client is obliged to indemnify Street Chefs Ltd. for all damages caused by third parties to whom he provided his password when using the same.

 

Warranty

All products sold on the Site of Street Chefs Ltd. enjoy warranty terms in accordance with the law and commercial policies of the manufacturer. The products are new and in original packaging.

Street Chefs Ltd. guarantees the inviolability of information containing personal data provided by customers. Disclosure is possible only in cases where the information is requested by state bodies or officials authorized by law to request and collect information containing personal data and in compliance with the statutory order.

 

Subject to applicable law and the provisions of these Terms and Conditions, Street Chefs Ltd. may use the personal data of the Client only for the purposes specified in the contract. Any other purposes for which the data are used will be in accordance with Bulgarian legislation, applicable international acts, Internet ethics, rules of morals and good manners.

 

These General Terms and Conditions may be updated at any time without the need for special notification to the Clients. Street Chefs Ltd. is not responsible in case the Clients have not read the subsequent updates of the General Terms and Conditions published on the Site.

The changes in the General Terms and Conditions do not affect the relationship between the Client and Street Chefs Ltd., which arose in connection with a validly submitted and confirmed before the changes application for the purchase of goods.

When using the Site of Street Chefs Ltd., the Clients are obliged to comply with these General Terms and Conditions, as well as the legislation of the Republic of Bulgaria applicable to the goods provided on the Site, including international law.

The provisions of the current legislation of the Republic of Bulgaria shall apply to the issues not settled by these General Terms and Conditions.

 

Declaration of personal data protection

The protection of your personal data is important to us. That is why we process your information exclusively on the basis of the applicable legislation, in particular the GDPR, the Personal Data Protection Act (PDPA) and the Electronic Commerce Act (ETA). In this statement we inform you about the most important aspects of the processing of your data on our website.

 

What happens to your data after contacting us?

When you write to us via the form on our website, place an order or send us an email, we store your data for a period of 5 years so that we can process your request as well as answer your subsequent questions. We will not share this information with third parties without your explicit consent!

 

Storing your data

Please note that in order to facilitate the ordering and purchase process, as well as the subsequent execution of the contract with you, we store your IP address, as well as your names, address, telephone, email address and identification of the payment instrument (in cases where which payment option other than “cash on delivery” is selected).

 

We need the data provided by you in order to fulfill our contractual or pre-contractual obligations to you. We do not provide this data to third parties except

- the payment service provider (bank) processing the payment,

 

In case of incomplete order, we delete the data entered on it. Upon completion of an order and a contract performed by us on the basis of Art. 6, para. 1, letters (a) and (b) of the GDPR, we store all data on the legal relationship until the expiration of the period provided for in Art. 12 of the Accounting Act (AA) 10-year term.

Cookies

 

Our website / platform on which our online store is located uses so-called cookies. These are small text files that are loaded in the browser and stored on your end device. They are harmless.

We use them to keep our site easy to use. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser the next time you visit our site.

We use cookies based on Art. 4a of the Electronic Commerce Act (ETA) and Article 6, para. 1, letter (e) of the GDPR.

If you do not agree to this, you can refuse storage by setting your browser to inform you when a site wants to store cookies on your device, and you accept or not.

Please note that disabling cookies in your browser may limit the functionality of our site for you.

Internet traffic analysis

Our site analyzes consumer Internet traffic using Google Analytics. For this purpose, we use cookies, which allow us to analyze how users use our site. The information thus obtained is transmitted to the server of the provider of the technical solution and stored there.

You can prevent this by setting your browser to prevent cookies from being stored.

The processing of data for analysis of Internet traffic is carried out on the basis of Article 6, para. 1 (a) and / or (e) GDPR. Our legitimate interest in terms of GDPR is to improve the functionality of our site. We value the privacy of our users, which is why the data we use to analyze web traffic is anonymized by the provider of the technical solution. With the latter we have a contract for personal data processing.

 

Your rights

You have the right to access your data that we process, as well as the right to correct, delete ("forget" right), restrict processing, data portability, withdraw consent and object.

If you believe that our processing of your data violates the provisions on personal data protection or if you believe that your rights under these provisions have been violated in any way, you can contact the competent administrative authority. In Bulgaria, this is the Commission for Personal Data Protection.

 

Date of updating of the General Terms and Conditions: 31-01-2022.